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The healthcare industry is constantly evolving and improving to meet the needs of patients worldwide. With this growth comes the need for professionals who are knowledgeable and skilled in ensuring quality patient care. This is where the NAHQ CPHQ (Certified Professional in Healthcare Quality) certification exam comes into play.
NAHQ CPHQ or Certified Professional in Healthcare Quality Examination is a globally recognized certification program designed for professionals interested in pursuing a career in healthcare quality. This credential is offered by the National Association for Healthcare Quality (NAHQ) and is recognized by employers worldwide.
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The Certified Professional in Healthcare Quality Examination (CPHQ) certification exam offers you a unique opportunity to learn new in-demand skills and knowledge. By doing this you can stay competitive and updated in the market. There are other several NAHQ CPHQ certification exam benefits that you can gain after passing the NAHQ CPHQ Exam. Are ready to add the CPHQ certification to your resume? Looking for the proven, easiest and quick way to pass the Certified Professional in Healthcare Quality Examination (CPHQ) exam? If you are then you do not need to go anywhere. Just download the CPHQ Questions and start Certified Professional in Healthcare Quality Examination (CPHQ) exam preparation today.
NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q353-Q358):
NEW QUESTION # 353
A quality Improvement team has Identified specific changes to Implement for a quality Improvement Initiative. As the next step, the team would like to establish a concrete timeline for implementation. Which of the following is the best tool to use for this step?
- A. Gantt chart
- B. process map
- C. Ishikawa diagram
- D. bar graph
Answer: A
Explanation:
* A process map is a tool that shows the sequence of steps or activities involved in a process, and identifies the inputs, outputs, and decision points. It can help to identify waste, variation, and inefficiencies in a process, and to design or redesign a process for improvement. However, it does not show the time required or allocated for each step or activity, nor the dependencies or interrelationships among them. Therefore, it is not the best tool to use for establishing a timeline for implementation.
* A Gantt chart is a tool that shows the tasks or phases of a project, the duration and order of each task or phase, the milestones or deliverables, and the progress or status of each task or phase. It can help to plan and schedule a project, to monitor and communicate its progress, to identify critical tasks or phases, and to allocate resources and responsibilities. Therefore, it is the best tool to use for establishing a timeline for implementation.
* An Ishikawa diagram (also known as a fishbone diagram or a cause-and-effect diagram) is a tool that shows the possible causes of a problem or an effect, and organizes them into categories or branches. It can help to identify the root causes of a problem, to brainstorm potential solutions, and to prioritize areas for improvement. However, it does not show the time or sequence of the causes or solutions, nor the tasks or phases of a project. Therefore, it is not the best tool to use for establishing a timeline for implementation.
* A bar graph (also known as a histogram or a column chart) is a tool that shows the frequency or distribution of data in different categories or groups, using vertical or horizontal bars. It can help to compare data across categories or groups, to identify patterns or trends, and to display numerical information visually. However, it does not show the time or sequence of the data, nor the tasks or phases of a project. Therefore, it is not the best tool to use for establishing a timeline for implementation. References:
* Gantt Chart | Digital Healthcare Research
* Gantt Chart | Turas | Learn
* Chart Template - Gantt Chart - Health Quality Council
* Project Planning - Institute for Healthcare Quality Improvement
* Best examples of timelines, Gantt charts, and roadmaps for the healthcare sector
* [HQ Principles | NAHQ]
NEW QUESTION # 354
Data from an incident reporting system compares incident rates for one facility to similar facilities:
After reviewing the graph, which of the following should be done first?
- A. Review medication processes.
- B. Research best practices.
- C. Share data with the governing body.
- D. Perform additional analysis on falls data.
Answer: D
Explanation:
Detailed Explanation:
When comparing incident rates across facilities, it's important to focus first on areas with potentially higher risk or impact. A logical first step is to conduct a deeper analysis of the specific data type or area that stands out as problematic. Here's the rationale for each option:
Option C: Perform additional analysis on falls data
Incident rates, especially if the data indicates a high or concerning trend (e.g., an unusual increase in falls), should be prioritized. Further analysis can provide insights into patterns, causes, and potential preventive strategies. Understanding specific issues around falls helps guide targeted interventions, aligning with CPHQ guidance on data-driven problem-solving.
Option A: Research best practices
This is a valuable step, but it would be more useful after pinpointing which areas require improvement through focused analysis. Best practices should address specific issues identified from detailed data reviews.
Option B: Share data with the governing body
Although sharing data is important, doing so prematurely without thorough internal analysis might hinder effective communication. The governing body should ideally receive a report containing analyzed data and proposed actions.
Option D: Review medication processes
Reviewing medication processes is beneficial, but unless the incident data specifically indicates a medication- related issue, this would not be the initial focus.
References:
This approach aligns with CPHQ principles on data analysis for quality improvement, as well as root cause analysis (RCA) methods, which prioritize analyzing specific trends before taking action.
NEW QUESTION # 355
In recent months, the amount of time It takes for Insurance claimsto be submitted has increased significantly, resulting in the hospital not being paidina timely manner. Which of the following Is the quality professional's best course of action?
- A. Assemble a work group and facilitate the development of a fishbone diagram.
- B. Work with the claims manager to develop a Gantt chart.
- C. Work with Involved stakeholders to develop a radar chart.
- D. Design a check sheet for the employees to systematically record the completed tasks.
Answer: A
Explanation:
When dealing with a significant increase in the time it takes for insurance claims to be submitted, which results in the hospital not being paid in a timely manner, the best course of action for ahealthcare quality professional is to assemble a work group and facilitate the development of a fishbone diagram12.
A fishbone diagram, also known as a cause-and-effect diagram or Ishikawa diagram, is a visual tool used to systematically identify and present all the possible causes of a particular problem in order to find its root causes1. This approach is particularly useful in this scenario because it allows the team to visualize the many potential factors contributing to the increase in submission time for insurance claims.
Here are the steps that the healthcare quality professional would take:
* Assemble a Work Group: Gather a team of individuals who are familiar with the process and can contribute to identifying potential causes of the problem1.
* Define the Problem: Clearly articulate the problem of increased time for insurance claims submission. This is typically written at the head or mouth of the fish in the fishbone diagram1.
* Identify Major Cause Categories: Common categories include methods, machines (equipment), people (manpower), materials, measurement, and environment. These are drawn as the "bones" of the fish1.
* Identify Possible Causes: Brainstorm all the possible causes of the problem that fall into each category. These are written on the smaller "bones" off of the major cause categories1.
* Analyze and Prioritize Causes: Discuss and analyze the identified causes, and prioritize them based on their impact on the problem1.
* Identify Solutions: For each high-priority cause, develop strategies or changes to address the cause1.
* Implement and Monitor Solutions: Implement the identified solutions, monitor their effectiveness, and make adjustments as necessary1.
By following these steps, the healthcare quality professional can systematically address the problem of increased insurance claim submission time, ultimately improving the hospital's revenue cycle2.
NEW QUESTION # 356
Which of the following is true regarding critical values?
- A. determined by the organization
- B. specific to nursing units
- C. defined by law
- D. provided by accrediting agencies
Answer: A
Explanation:
Critical values are specific test results that fall significantly outside the normal range and may indicate a life-threatening situation. These values are determined by the organization based on clinical judgment and the specific context of the healthcare setting. Each organization is responsible for defining what constitutes a critical value for various tests, ensuring that these values are communicated promptly to the responsible clinician.
Defined by law (A): Critical values are not universally defined by law; they are established by individual organizations based on their clinical needs and practices.
Provided by accrediting agencies (C): While accrediting agencies may provide guidelines on how to manage critical values, they do not define the specific values.
Specific to nursing units (D): Critical values are not specific to nursing units but are applicable across the organization and require prompt communication.
Reference
NAHQ Body of Knowledge: Critical Values in Laboratory Management
NAHQ CPHQ Exam Preparation Materials: Managing Critical Values in Healthcare
NEW QUESTION # 357
Face validity is based on the logical relationship among variables (or questions) and refers to the extent to which a scale measures the structure, or theoretical framework, it is designed to measure (e.g., satisfaction).
- A. False
- B. True in a situation where external factors are not affecting
- C. True in a situation where internal factors are not affecting
- D. True
Answer: A
NEW QUESTION # 358
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